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Shipping policy

Effective Date: 25/06/2025

At Elvor Tapwares, we aim for fast and efficient delivery across Australia.

1. Order Processing

Orders are typically processed within 1–2 business days. During high-demand periods, processing may take slightly longer.

2. Delivery Times

Standard delivery takes 3–7 business days depending on your location. Regional or remote areas may experience longer delivery times.

4. Shipping Charges

We offer free shipping on orders over $50, or a flat $10 shipping fee on all orders below $50.

5. Tracking and Confirmation

Once your order is dispatched, you will receive tracking details via email. Delivery is handled by trusted courier services.

6. Shipping Liability

We are not responsible for delays caused by couriers or external factors (e.g., weather, holidays). Ensure your shipping address is accurate; we are not liable for delivery issues arising from incorrect information.

7. Order Cancellations

You may cancel an order within 12 hours, provided it has not yet been shipped. Once an item has been dispatched, cancellations or changes are no longer possible.

8. Failed Deliveries and Re-shipping

If a package is returned due to an incorrect address or unavailability, re-delivery costs will be charged to the customer.

9. Contact Us

Email: info@elvor.com.au

Returns on Manufacturing Defects

Returns or exchanges are available for items with visible manufacturing faults. Change-of-mind returns are not accepted.

Smudge & Fingerprint Resistant

Select items feature surface coatings that resist smudges, fingerprints, and watermarks for a consistently clean look.

Watermark Certified

Products are certified to meet Australian standards for water efficiency, durability, and safe performance.

Prompt & Reliable Delivery

Most orders are dispatched within 1–2 business days, with delivery typically between 3–7 days. Tracking is available on all shipments.

Durable Materials

Crafted from high-quality materials like solid brass and SS304 stainless steel for long-lasting performance and structural strength.

WELS Rated Options

Many products meet or exceed WELS water-efficiency ratings, designed to save water without sacrificing pressure or performance.

Multiple Finishes Available

Available in a wide range of finishes including Matte Black, Brushed Nickel, Brushed Gold, Gunmetal, Brushed Copper, and Antique Brass—varies by product.