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Refund policy

Effective Date: 25/06/2025

Customer satisfaction is central to Elvor Tapwares. However, we offer returns or exchanges only in the event of a visible defect or manufacturing fault. We do not accept returns based on change of mind.

1. Conditions for Return

Requests must be made within 14 days of delivery. Items must be unused, uninstalled, and returned in original packaging. Clear photographic evidence of defects must be provided.

2. Process

Contact our support team via email or phone to initiate a return. Once approved, return shipping details will be provided. All returned goods will be inspected before a refund or exchange is processed.

3. Refunds and Exchanges

Approved returns will be refunded via the original payment method within 5–10 business days. Exchanges will be processed and shipped based on stock availability.

4. Non-Eligible Items

  • Products damaged due to incorrect installation or misuse
  • Products returned without prior authorisation
  • Items returned outside the 14-day period

5. Return Shipping

Customers are responsible for return shipping costs unless the item is deemed faulty or sent in error.

6. Contact Us

Email: info@elvor.com.au

Returns on Manufacturing Defects

Returns or exchanges are available for items with visible manufacturing faults. Change-of-mind returns are not accepted.

Smudge & Fingerprint Resistant

Select items feature surface coatings that resist smudges, fingerprints, and watermarks for a consistently clean look.

Watermark Certified

Products are certified to meet Australian standards for water efficiency, durability, and safe performance.

Prompt & Reliable Delivery

Most orders are dispatched within 1–2 business days, with delivery typically between 3–7 days. Tracking is available on all shipments.

Durable Materials

Crafted from high-quality materials like solid brass and SS304 stainless steel for long-lasting performance and structural strength.

WELS Rated Options

Many products meet or exceed WELS water-efficiency ratings, designed to save water without sacrificing pressure or performance.

Multiple Finishes Available

Available in a wide range of finishes including Matte Black, Brushed Nickel, Brushed Gold, Gunmetal, Brushed Copper, and Antique Brass—varies by product.