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Privacy policy

Effective Date: 25/06/2025

At Elvor Tapwares ("we", "our", or "us"), your privacy is of utmost importance. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. This includes:

  • Full name, email address, and phone number
  • Billing and delivery addresses
  • Payment details (securely processed via third-party gateways)
  • Order history and communication records
  • IP address, device type, browser information
  • Website usage data via cookies and tracking technologies

2. Purpose of Collection

We use your information to:

  • Process and deliver your orders
  • Communicate regarding your orders or account
  • Provide customer support
  • Enhance website performance and user experience
  • Send promotional and marketing content (with opt-out option)
  • Comply with legal and regulatory requirements

3. Disclosure of Information

Your personal information may be shared with:

  • Third-party logistics and delivery partners
  • Secure payment providers (e.g., PayPal, Stripe, Afterpay)
  • IT and data management service providers
  • Government or regulatory bodies when legally required

Note: Some third parties may be located outside Australia. We ensure they handle your data under strict privacy obligations.

4. Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections of inaccurate or outdated data
  • Withdraw consent to receive marketing communication
  • Lodge complaints with the Office of the Australian Information Commissioner (OAIC)

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data. However, no system is entirely secure. You are responsible for maintaining the confidentiality of your login credentials.

6. Retention of Information

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law.

7. Contact Us

For privacy-related questions or concerns, please contact:
Email: info@elvor.com.au
Address: Unit 7 55 Anderson Rd . Smeaton Grange NSW 2567 Australia

Returns on Manufacturing Defects

Returns or exchanges are available for items with visible manufacturing faults. Change-of-mind returns are not accepted.

Smudge & Fingerprint Resistant

Select items feature surface coatings that resist smudges, fingerprints, and watermarks for a consistently clean look.

Watermark Certified

Products are certified to meet Australian standards for water efficiency, durability, and safe performance.

Prompt & Reliable Delivery

Most orders are dispatched within 1–2 business days, with delivery typically between 3–7 days. Tracking is available on all shipments.

Durable Materials

Crafted from high-quality materials like solid brass and SS304 stainless steel for long-lasting performance and structural strength.

WELS Rated Options

Many products meet or exceed WELS water-efficiency ratings, designed to save water without sacrificing pressure or performance.

Multiple Finishes Available

Available in a wide range of finishes including Matte Black, Brushed Nickel, Brushed Gold, Gunmetal, Brushed Copper, and Antique Brass—varies by product.